Kenswitch demonstrates technological leadership through its cutting-edge, proprietary tools like the Kenswitch Online Resolution System (KORS), which provides secure, automated, and compliant dispute resolution. Furthermore, the Kenswitch Insight Monitoring Tool (KIMT) offers powerful real-time analytics and monitoring, transforming transaction data into actionable insights for strategic decision-making and proactive risk management across the entire payment network.
KORS (Kenswitch Online Resolution System) is a secure and automated Online Dispute Resolution Tool that empowers financial institutions, merchants, and service providers within the Kenswitch network to resolve disputes seamlessly and transparently.
Key Features
• Centralized Case Management – Submit, track, and close disputes in one portal.
• Real-Time Tracking – Monitor status updates with clear timelines and escalation paths.
• Automated Notifications – Instant alerts on case progress, deadlines, and resolution actions.
• Secure Document Exchange – Upload, share, and archive evidence safely.
• Analytics & Reporting – Gain insights into dispute trends, turnaround times, and performance.
• Regulatory Alignment – Fully compliant with Central Bank of Kenya and card scheme guidelines.
Benefits
• Efficiency – Faster dispute resolution, reducing operational workload.
• Transparency – End-to-end visibility for all stakeholders.
• Compliance – Meets regulatory and card scheme requirements.
• Customer Satisfaction – Faster closure means happier customers.
• Data-Driven Decisions – Reports that support better risk and operational management.
Who Can Use KORS
• Member Banks & Financial Institutions
• Payment Service Providers
• Merchants on the Kenswitch Network
Transforming dispute resolution into a smarter, transparent, and compliant process
The Kenswitch Insight Monitoring Tool (KIMT) is a powerful analytics and monitoring platform designed to provide member banks, financial institutions, and merchants with actionable insights on transactions across the Kenswitch network. KIMT delivers real-time visibility, performance tracking, and compliance monitoring to support faster, data-driven decisions.
Key Features
• Real-Time Dashboard – Monitor transactions, volumes, and performance across channels instantly.
• Fraud & Risk Alerts – Detect unusual activity with automated alerts and flagging.
• Customizable Reports – Generate on-demand or scheduled MIS reports tailored to your institution’s needs.
• Performance Analytics – Track settlement trends, dispute patterns, and customer usage behavior.
• Regulatory Compliance – Meet Central Bank of Kenya and scheme reporting requirements seamlessly.
• Multi-Level Access – Role-based access for banks, PSPs, and merchants.
Benefits
• Efficiency – Reduce manual monitoring with automated dashboards.
• Proactive Risk Management – Stay ahead of fraud and operational risks.
• Transparency – End-to-end visibility across all transactions.
• Customer Experience – Better insights for improved service delivery.
• Strategic Decisions – Data-driven intelligence for growth and compliance.
Who Can Use KIMT
• Banks & Financial Institutions
• Payment Service Providers (PSPs)
• Merchants on the Kenswitch Network
• Regulators (view-only compliance dashboards)
Turning raw data into actionable insight for a secure, efficient, and customer-focused payment ecosystem.
We ensure world-class safety
for every transaction you make,
proactively adhering to PCI DSS
and ISO 27001 standards.